LIMITED PLANT WARRANTY POLICY

YOU MUST HAVE RECEIPT AND ITEM YOU WISH TO RETURN FOR ANY REFUND OR EXCHANGE.

Plant Return: Healthy plants, with receipt in the same condition and container, can be returned within 3 days for a full store credit

Merchandise Return: You may return non-plant merchandise within thirty days of purchase for a full refund at the original purchase price. Item must be unused and in its original packaging. Seasonal items are excluded.

We invest time and care in our plants at our store and we are committed to selling quality, healthy plants. When you take them home you take on that responsibility. That’s why we share the risk.

We encourage our customers to proactively reach out to us at the first sign of trouble so we have the opportunity to identify and avert problems before they become terminal.  Plant problems resulting from improper installation or location, extreme weather (including hail, flooding, & temperature extremes,) neglect, insects, disease, over- or under-watering, or unsuitable conditions are part of the learning process and are the customer’s responsibility…but we are here to help!

Our shared risk policy offers a 50% store credit if the warrantied plant fails for a reason unrelated to the above conditions.

You must bring the receipt & the perished plant, including the root ball, to our store for evaluation by a plant specialist, who will determine the cause and if the plant is covered by warranty.

What plants are covered?
– Trees and shrubs hardy to our zone for 6 months, with exceptions,
– Perennials hardy to our zone for 3 months, with exceptions.

What are the exceptions?
– Houseplants
– Annuals
– Tropicals
– Vegetables,
– Herbs
– Marginally hardy plants
– Emerald Green arborvitae
– Rhododendrons
– Dwarf Alberta spruce
– Roses
– Sale items
– Any plant planted in a container
– Any plant that was a replacement for a warranty claim